Shipping policy
Shipping Policy
Last updated: September 8, 2026
At Viorenza, we aim to process and deliver your order as quickly and reliably as possible.
1. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Delivery Times
Estimated delivery times are:
Spain: 3–7 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, holidays, weather, customs procedures, or other circumstances outside our reasonable control.
3. Shipping Costs
Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.
If free shipping is offered for a particular product, promotion, or order, the applicable terms will be displayed on the website or at checkout.
4. Tracking
When tracking is available, you will receive tracking information by email after your order has been dispatched.
Please allow some time for the tracking information to become active after the carrier receives the package.
5. Delivery Address
Please make sure that your shipping address is complete and accurate when placing your order.
Viorenza is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us at contact@viorenza.shop.
We may ask you to provide your order number and other relevant information so that we can investigate the shipment with the carrier.
Please note that carrier delays can occasionally occur and may be outside our control.
7. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible at contact@viorenza.shop and provide your order number and photographs of the damaged package and/or product.
We will review the situation and work with you to find an appropriate solution in accordance with applicable law.
8. Lost or Stolen Packages
Once an order has been delivered to the shipping address provided at checkout, responsibility for the package may depend on the circumstances and applicable law.
If your tracking information indicates that your package was delivered but you cannot locate it, please contact us so that we can help investigate the situation with the carrier.
9. Customs and Import Charges
For shipments outside Spain, additional customs duties, import taxes, or other charges may apply depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
10. Delivery Restrictions
Some products or destinations may be subject to shipping restrictions.
If we are unable to ship an order to the address provided, we will contact you and, where appropriate, provide a refund for the affected order.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery arrangements, or legal requirements.
The latest version will always be published on this page.
12. Contact Us
If you have any questions about shipping or delivery, please contact us:
Viorenza
Email: contact@viorenza.shop
Address: C Alcalde Blas Santa Cruz 7 P04 D, 26210 La Rioja, Spain