Terms of Service

Last updated: September 8, 2026

Welcome to Viorenza. These Terms of Service govern your use of our website, viorenza.shop, and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Viorenza

Viorenza operates the online store available at viorenza.shop.

Contact information:

Viorenza
Email: contact@viorenza.shop
Address: C Alcalde Blas Santa Cruz 7 P04 D, 26210 La Rioja, Spain

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, distribute, or exploit website content without permission.

• Submit false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers, or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, minor differences in colors, appearance, packaging, or presentation may occur due to screen settings, photography, or manufacturer changes.

We reserve the right to correct errors, update product information, and change product availability at any time.

4. Prices

All prices displayed on our website are shown in the applicable currency at checkout.

Prices may change without notice. A price change will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

If an obvious pricing error affects your order, we may contact you before fulfilling the order and provide you with the option to confirm the order at the correct price or cancel it.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraud or unauthorized activity

• Errors in the order

• Legal or regulatory requirements

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. Payment

Payment must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers. Viorenza does not store complete payment card details unless expressly stated otherwise.

7. Shipping and Delivery

We will provide available shipping options and estimated delivery information during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather, strikes, or other unforeseen events.

For additional information, please refer to our Shipping Policy.

8. Returns and Refunds

Returns, refunds, and cancellations are governed by our Refund & Returns Policy.

Nothing in these Terms limits your statutory consumer rights under applicable Spanish or European Union law.

9. Consumer Rights

If you are a consumer, nothing in these Terms is intended to exclude or restrict any mandatory rights provided to you by applicable consumer protection laws.

Where applicable, statutory guarantees relating to defective or non-conforming goods remain fully applicable.

10. Intellectual Property

All content on viorenza.shop, including text, photographs, graphics, logos, designs, product descriptions, and other materials, is owned by or licensed to Viorenza unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Viorenza will not be liable for losses that are indirect, incidental, or consequential where such liability can legally be excluded.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for mandatory consumer rights.

13. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

15. Governing Law

These Terms are governed by the laws applicable in Spain, without prejudice to any mandatory consumer protection rights that may apply to consumers in their country of residence.

Consumers within the European Union retain any mandatory rights and protections provided by applicable EU consumer law.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Viorenza
Email: contact@viorenza.shop
Address: C Alcalde Blas Santa Cruz 7 P04 D, 26210 La Rioja, Spain